Frequently Asked Questions

Ivystone is wholesale to the trade only, and approved eCommerce retailers. You must have a valid resale license to purchase merchandise from us. Consumers may not purchase from Ivystone.

Due to differences in technology, the registration process is required to ensure all accounts are aligned upon creation of your website account. This process also allows for you to create a unique username and password that you will remember.

Each vendor sets their own minimums for opening orders and re-orders. Ivystone requires all customers abide by each individual vendor's requirements.

Some of the Brands offered on Ivystone.com do not collect credit card details through this site. If you do not see the Credit Card button at checkout and wish to pay by Credit Card, please select “Call for Credit Card” and your Sales Representative or Ivystone Customer Service will reach out to you for the details.

Once your order has been submitted on the site you will need to contact the your Sales Representative or Ivystone Customer Service. Ivystone Customer Service can be reached 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.

All orders placed will be shipped to your store front directly from the vendor.

You can call us 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.

You can search on the website by zip code on or contact Ivystone Customer Service 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.
CLICK HERE TO FIND YOUR SALES REP

When there is not an Ivystone Sales Representative listed for specific brand your area, you may still order products from that brand on our website. If you have questions about the products and/or need assistance with your order, please contact our Customer Service team and they will assist you with finding the contracted rep group for that vendor in your area.

Please contact Ivystone Customer Service 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.